How to track an order
Order ID or signed-in email, what each payment state means, when firmware is still being built, and how refunds work.
Published by Lethal Solutions Support
1Open Track
The Track page looks up a public order ID without a login. Email lookup requires you to be signed in as the account that owns that email. Checkout also hands you a link of the form /track?order=… — that link fills the form and submits it.
Where the order ID lives
It is on the checkout receipt and in the confirmation email. Copy it into Discord tickets. The page can copy it for you once the order is on screen.
2The three steps
Track shows a short pipeline.
- 1Order placed — the store received the order
- 2Payment verified — the transfer cleared and the setup is being built
- 3Delivered — the licence has been issued
3What the labels mean
Awaiting Payment is an unpaid or unconfirmed transfer. Payment sent · awaiting verification means you marked the transfer sent and staff or the network have not confirmed it yet. Payment Verified covers confirmed and paid. Delivered is completed. Cancelled is cancelled. Crypto and PayPal stay pending until the transfer is verified.
Firmware and bundles take longer
Cheats, spoofers and account credentials are issued after payment verification. Custom DMA firmware is prepared within 24 to 48 hours. Physical bundles are built before dispatch; courier time is separate. A paid firmware order that is not Delivered yet is often still in that build window.
Payment still pending
Send the exact amount to the wallet and network shown at checkout, with network fees paid on your side. Confirmation time varies by network. If the order stays pending after the transfer confirms, open Discord with the order ID and the transaction hash.
4After Delivered
The order card lists items, payment method and total. Completed orders show issued licences (masked on the tracker) and a path through to Downloads. Use the key on Downloads to open the file or support route.
5Refunds go through a ticket
If a product does not work on your setup and support cannot resolve it, a full refund is available within 24 hours of purchase. Ask in a Discord ticket and put the order ID in the first message. There is no refund for change of mind, and none after a product has activated successfully. Subscription products may get a partial refund for unused time, at the store's discretion. Firmware replacement follows the warranty on the selected tier — that is a replacement, not an automatic cash refund.
Do not start with a chargeback
A bank or PayPal dispute is not the store refund process. It does not attach your order ID, error log or confirmed board, and it freezes the payment the same team needs in order to refund or replace you. Open the Discord ticket first. Website checkout is BTC, ETH, LTC, USDT on TRC-20, and PayPal — a Discord-only assisted purchase does not create a /track order.
Still stuck? Open a ticket on Discord
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